At Nimacab, we aim for accuracy and quality in every order — from standard Electric Cables & Wires, Network Equipment, Connectors & Accessories, and Power Solutions, to Custom OEM & Manufacturing projects. This policy outlines the terms under which returns, replacements, or refunds may be provided.
1. Standard (Stock) Products
- Returns for standard, non-custom products may be requested within [ 7–14] days of delivery.
- Items must be unused, in their original packaging, and in resalable condition.
- To initiate a return, contact us with your order details and reason for return (see Section 6).
- Approved returns may be subject to a restocking fee and buyer-paid return shipping, unless the return is due to our error (e.g., wrong item shipped, defective product).
2. Custom OEM & Manufactured Products
- Due to their made-to-order nature, Custom OEM and custom-manufactured products are generally non-returnable and non-refundable, except in cases of manufacturing defects or non-conformance with agreed specifications.
- Any concerns with custom orders must be reported within7 days of delivery, along with supporting documentation (photos, specification comparison, etc.).
- Custom order terms — including any specific return or rework provisions — will be outlined in the individual purchase agreement or quotation.
3. Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered:
- Notify us within [Insert Number] days of delivery
- Provide your order number, photos of the damaged/incorrect item, and a description of the issue
- We will assess the claim and, where valid, arrange a replacement, repair, or refund at no additional cost to you
4. Non-Returnable Items
The following are generally not eligible for return unless defective:
- Custom-manufactured or made-to-order products
- Products that have been installed, modified, or used
- Items missing original packaging, labels, or documentation
- Products marked as final sale or clearance at the time of purchase
5. Refund Process
- Once a return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within [Insert Number, e.g., 7–14] business days.
- Shipping charges are non-refundable unless the return is due to our error.
6. How to Request a Return or Refund
To start a return, replacement, or refund request, please contact us with your order number and details of the issue:
Nimacab
Email: sales@nimacab.com
Phone: 9218191605
Address: Office No. 826, Supernova Astralis, Plot No. 3, Sector 94, Noida
7. Changes to This Policy
We may update this Refund and Returns Policy from time to time to reflect changes in our practices or operations. The “Last updated” date above reflects the most recent revision. We encourage you to review this page periodically.